Your doctor sees you 4 times a year. We're here for the other 361 days.

An AI medical assistant is a conversational tool powered by artificial intelligence that can answer health questions, explain symptoms, interpret lab results, and help you understand medical information — anytime, without an appointment. Patient Support 24/7 uses Claude, Anthropic's advanced AI model, to provide thorough, evidence-informed responses tailored to your personal medical history.

Patient Support 24/7 is not a diagnostic tool and does not replace a licensed physician. What it does is help you understand what your symptoms may mean, how serious they might be, and what questions to ask your doctor. Think of it as preparation, not diagnosis — so that the 8 minutes you have with your doctor are as effective as possible.

Yes, when used appropriately and the technology is properly constrained to always tell the truth. Patient Support 24/7 is designed to work like a doctor would — to understand your symptoms, inform, educate, and help you understand your treatment options — not to replace professional care. We clearly indicate when a symptom may require urgent medical attention, and we always recommend consulting a doctor for diagnosis and treatment decisions. All conversations are private and encrypted end-to-end.

Google gives you generic results for millions of different people. Patient Support 24/7 conducts a real conversation — asking follow-up questions about your specific symptoms, duration, severity, and medical history — then gives you a personalized response. It also remembers your medical history across every session, so answers improve over time rather than starting from scratch every visit.

Not all AI medical assistants respect your privacy or adhere to HIPAA requirements. Patient Support 24/7 was built to maintain complete and total privacy of your private healthcare information. It does not sell your data, does not show ads, and never shares your health information with third parties. Your private medical information is accessible only to you.

Yes — this is one of the core features. Before your appointment, Patient Support 24/7 generates a structured symptom summary and a prioritized list of questions formatted the way doctors prefer to receive them. Studies show the average doctor visit is just 8 minutes; walking in prepared means better care in less time.

Yes. You can upload blood test results, radiology reports, pathology results, or any medical document. Patient Support 24/7 will read the document and give you a clear, plain-language explanation of what the values mean, what is normal vs. abnormal, and what questions you might want to ask your doctor about the findings.

You can start for free with no credit card required. Individual plans are $39/year and Family plans are $69/year (up to 4 members). Use promo code LAUNCH to save $10 off Individual ($29/yr) or $20 off Family ($49/yr). Both plans include unlimited AI consultations, medical history storage, and doctor visit preparation tools.

Yes — Patient Support 24/7 is fully available in 9 languages: English, Spanish, French, German, Portuguese, Italian, Japanese, Korean, and Chinese. For patients who speak English as a second language, or who are more comfortable discussing health concerns in their native language, this makes a meaningful difference in the quality of guidance you receive. Simply select your language from the menu on any page.

Yes. Veterans face a unique set of healthcare challenges — navigating VA care, understanding service-connected conditions, managing the transition between military and civilian medicine, and dealing with conditions like PTSD, TBI, and chronic pain that require specialized knowledge. Patient Support 24/7 can help you understand your conditions, prepare for VA appointments, and decode medical reports. We are also building a dedicated veterans support experience — learn more here.

For hundreds of millions of people worldwide in rural or underserved areas — whether in Mexico, Central America, South America, Southeast Asia, or anywhere far from a major medical center — access to specialist care can mean a long journey, a weeks-long wait, or simply going without answers. Patient Support 24/7 gives you the same quality of personalized medical guidance regardless of where you live. You can get a thorough answer to any health question, understand whether a symptom needs urgent attention, and walk into any appointment — whether in-person or via telehealth — fully prepared to make the most of your time with the doctor.

Yes — the Family plan is specifically designed for this. You can create separate private profiles for each family member, each with their own medical history, medications, and conditions stored securely. Whether you're managing care for an aging parent with multiple chronic conditions, tracking your child's health over time, or coordinating for a spouse — each family member's profile is private and independent. The Family plan covers up to 4 members for $49/year (with promo code LAUNCH).